Privacy Policy
Last Updated: 2025-11-23
If you have any questions about this document, please contact us at legal@vekora.dev.
Introduction
Section titled “Introduction”This Privacy Policy describes how Vekora (“we,” “us,” or “our”) collects, uses, and discloses information when you use our Platform as a Service (PaaS) and related services (the “Services”). This document focuses on how we handle your personal information. For details regarding the security of our infrastructure, please refer to our Security Policy. For information on how we handle data you host on our platform (“Customer Data”), please refer to our Data Processing Agreement (DPA).
Information We Collect
Section titled “Information We Collect”Information You Provide
Section titled “Information You Provide”- Account Information: When you create an account, we collect identifiers such as your name, email address, password, and organization name.
- Billing Information: We collect payment details and billing addresses to process transactions. Actual credit card numbers are processed by our secure payment providers and are not stored on our servers.
- Support Inquiries: Information included in support tickets or direct communications with our team.
Information Collected Automatically
Section titled “Information Collected Automatically”- Usage Logs: We collect metadata about your interaction with the PaaS, including API requests, IP addresses, browser types, and timestamps, to ensure platform stability.
- Cookies: We use cookies to manage sessions and preferences. For detailed information, please see our Cookie Policy.
Customer Data
Section titled “Customer Data”Content, code, and databases you deploy or store on our PaaS are considered “Customer Data.” We process this data solely in accordance with your instructions as outlined in our Data Processing Agreement (DPA) and Terms of Service. We do not access Customer Data except as necessary to provide the Service or as required by law.
How We Use Information
Section titled “How We Use Information”We use your personal information to:
- Provide, maintain, and improve the PaaS.
- Process payments and send invoices.
- Send technical notices, security alerts, and administrative messages.
- Respond to your comments and support requests.
- Investigate and prevent unauthorized access or illegal activities, in accordance with our Acceptable Use Policy (AUP) and Security Policy.
Sharing and Disclosure
Section titled “Sharing and Disclosure”We do not sell your personal data. We share information only in the following circumstances:
- Subprocessors: We use third-party vendors to provide infrastructure, billing, and support services. A current list of these vendors is maintained in our Subprocessor List.
- Legal Compliance: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Data Retention
Section titled “Data Retention”We retain account information for as long as your account is active or as needed to provide you with Services. We may retain specific data after account closure to comply with legal obligations, resolve disputes, and enforce our Terms of Service.
Your Rights
Section titled “Your Rights”We believe that privacy rights are fundamental, regardless of where you live. We extend the following rights to all users, regardless of location or jurisdiction:
- Access and Rectification: You have the right to access the personal information we hold about you and correct any inaccuracies.
- Deletion (Right to be Forgotten): You may request the deletion of your account and personal information.
- Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Restriction of Processing: You may ask us to suspend the processing of your personal data in certain scenarios.
- Objection: You have the right to object to our processing of your personal data.
To exercise these rights, please contact us at privacy@vekora.dev.
Security
Section titled “Security”We implement industry-standard measures to protect your data. For a detailed overview of our security practices, encryption standards, and compliance certifications, please refer to our Security Policy. If you identify a vulnerability, please follow the disclosure guidelines in our Bug Bounty Policy.
Changes to This Policy
Section titled “Changes to This Policy”We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or via email.
Contact Us
Section titled “Contact Us”If you have questions about this policy, please contact us at:
- Email: contact@vekora.dev